Respecting the terms of current legislation, Comprar Devolciones (hereinafter also Website) agrees to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws that incorporates this privacy policy

This privacy policy is adapted to the Spanish and European regulations in force regarding the protection of personal data on the Internet. Specifically, the same respects the following rules:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Royal Decree 1720/2007, of December 21, which approves the Regulation implementing Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
• Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the person responsible for the processing of personal data

The person responsible for the processing of personal data collected in Comprar Devoluciones is: Heaven Corp S.L., provided with CIF: B05516844 and registered in: Registro Mercantil de Murcia, whose representative is: Salvador García Expósito (hereinafter, Data Controller). Its contact details are as follows:

Address: Av. Gran Vía, 52, 30400, Caravaca de la Cruz, Murcia, Spain

Contact telephone number: (+34) 622 86 46 84

Contact email: info@comprardevoluciones.com

Personal Data Registry

In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data collected by Comprar Devoluciones, through the forms provided on their pages will be incorporated and will be treated in our file in order to facilitate, expedite and fulfill the commitments established between Comprar Devoluciones and the User or the maintenance of the relationship established in the forms that this fill, or to meet a request or consultation of the same. Also, in accordance with the provisions of the RGPD and the LOPD-GDD, unless the exception provided in Article 30.5 of the RGPD applies, a record of processing activities that specifies, according to their purposes, the processing activities carried out and other circumstances established in the RGPD is maintained.

Principles applicable to the processing of personal data

The processing of the User’s personal data shall be subject to the following principles set out in Article 5 of the GDPR and in Article 4 et seq. of Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights:

• Principle of lawfulness, fairness and transparency: the consent of the User shall be required at all times following fully transparent information of the purposes for which the personal data are collected.
• Purpose limitation principle: personal data will be collected for specified, explicit and legitimate purposes.
• Principle of data minimization: the personal data collected will be only those strictly necessary in relation to the purposes for which they are processed.
• Accuracy principle: personal data must be accurate and always up to date.
• Principle of limitation of the storage period: personal data shall only be kept in such a way as to allow the identification of the User for the time necessary for the purposes for which they are processed.
• Principle of integrity and confidentiality: personal data will be processed in such a way as to ensure their security and confidentiality.
• Principle of proactive responsibility: the Controller shall be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed by Comprar Devoluciones are only identification data. In no case, special categories of personal data within the meaning of Article 9 of the GDPR are processed.

Legal bases for the processing of personal data

The legal base for the processing of personal data is consent. Comprar Devoluciones is committed to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes. The User shall have the right to withdraw his/her consent at any time. It will be as easy to withdraw consent as to give it. As a general rule, the withdrawal of consent shall not condition the use of the Website. On the occasions when the User must or may provide their data through forms to make inquiries, request information or for reasons related to the content of the Website, you will be informed if the completion of any of them is mandatory because they are essential for the proper conduct of the operation conducted.

Purposes of the processing for which the personal data is used

Personal data are collected and managed by Comprar Devoluciones in order to facilitate, expedite and fulfill the commitments established between the Website and the User or the maintenance of the relationship established in the forms that the latter fills or to respond to a request or inquiry. Also, the data may be used with a commercial purpose of personalization, operational and statistical, and activities of the corporate purpose of Comprar Devoluciones, as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User, and improve the quality, performance and navigation through the Web Site. At the time the personal data is obtained, the User will be informed about the specific purpose or purposes of the processing for which the personal data will be used; that is, the use or uses that will be given to the information collected.

Retention periods of personal data

The personal data you provide to us will be retained for as long as our contractual or business relationship is maintained. However, from the date of the termination of our contractual or commercial relationship your data will be retained: For the duration of the requested relationship or you revoke your consent, at which time we will proceed to keep them duly blocked to meet possible liabilities arising from the processing of your personal data for a maximum of 3 years. As a Web User: Retained until its purpose is fulfilled or until you revoke the consent given to us As a subscriber of the newsletter or Newsletter: They will be retained until you revoke the consent given to us. As a registered user: Until you inform us of your intention to delete your registration as a registered user to make purchases. As a customer or supplier: Four years for tax purposes: The accounting books and other books of records required by tax regulations as appropriate (income tax, VAT, IS, etc.). Articles 66 to 70 of the General Tax Law. Six years for commercial purposes: Books, correspondence, documentation and supporting documents (invoices issued and received, contracts, bank documents, etc.). Art. 30 Commercial Code.

Recipients of personal data

The data may be communicated to companies connected with the Web Site for the provision of various services, such as the transport of goods, in their capacity as Data Processors.

Personal data of minors

Respecting the provisions of Articles 8 of the RGPD and 7 of the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may give their consent to the processing of their personal data in a lawful manner by Compar Devoluciones In the case of a minor under 14 years of age, the consent of the parents or guardians will be required for the processing, and this will only be considered lawful to the extent that they have authorized it.

Secrecy and security of personal data

Comprar Devoluviones agrees to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so as to ensure the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data. The Web Site has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in feedback, fully coded or encrypted. However, because Comprar Devoluciones cannot guarantee the impenetrability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a breach of security of personal data that is likely to involve a high risk to the rights and freedoms of natural persons occurs. Following the provisions of Article 4 of the GDPR, a breach of security of personal data means any breach of security resulting in the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data. Personal data will be treated as confidential by the Data Controller, who undertakes to inform and to ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

Rights arising from the processing of personal data

The User has regarding Comprar Devoluciones and may, therefore, exercise against the Data Controller the following rights recognized in the RGPD and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

• Right of access: this is the User’s right to obtain confirmation of whether or not Comprar Devoluciones is processing their personal data and, if so, to obtain information about their specific personal data and the processing that Comprar Devoluciones has performed or performs, as well as, among others, the information available on the origin of such data and the recipients of the communications made or planned for them.

• Right of rectification: This is the User’s right to have his or her personal data that proves to be inaccurate or, taking into account the purposes of the processing, incomplete, amended.

• Right of erasure (“the right to be forgotten”): This is the User’s right, provided that the legislation in force does not provide otherwise, to obtain the deletion of his/her personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn his/her consent to the processing and the processing has no other legal basis; the User objects to the processing and there is no other legitimate reason to continue the processing; the personal data have been processed unlawfully; the personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to deleting the data, the Controller, taking into account the technology available and the cost of its implementation, must take reasonable steps to inform the controllers that are processing the personal data of the data subject’s request for the deletion of any link to such personal data.

• Right to limitation of processing: This is the User’s right to limit the processing of his or her personal data. The User has the right to obtain the limitation of processing when he/she contests the accuracy of his/her personal data; the processing is unlawful; the Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.

• Right to data portability: In the event that the processing is carried out by automated means, the User shall have the right to receive from the Controller his or her personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller. Whenever technically possible, the Data Controller shall transmit the data directly to such other controller.

• Right to object: This is the User’s right not to have his or her personal data processed or to have the processing of such data by Comprar Devoluciones cease.

• Right not to be subject to a decision based solely on automated processing, including profiling: It is the right of the User not to be subject to an individualized decision based solely on automated processing of personal data, including profiling, existing unless otherwise provided by law. Thus, the User may exercise their rights by written communication addressed to the Data Controller with the reference “RGPD-https://comprardevoluciones.com/”, specifying:

1. Name, surname of the User and copy of the ID card. In cases where representation is admitted, it will also be necessary the identification by the same means of the person representing the User, as well as the document proving the representation. The photocopy of the ID card may be replaced by any other means valid in law that proves the identity.

2. Request with the specific reasons for the request or information to be accessed.

3. Address for notification purposes.

4. Date and signature of the applicant.

Any document that accredits the request being made. This request and any other attached documents may be sent to the following address and / or email: 

1. Postal address: Av. Gran Vía, 52, 30400, Caravaca de la Cruz, Murcia, Spain

2. Email: info@comprardevoluciones.com